Privacy Policy
Last updated: 5 December 2025
Severn Valley Ratters (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
Who we are
Website: https://severnvalleyratters.co.uk/
Contact email: contact@severnvalleyratters.co.uk
We are the data controller for the personal data processed through this website.
What data we collect
We may collect and process the following information:
Information you provide: such as your name, email address, phone number, and any message you send via forms or email.
Technical data: such as IP address, browser type, device information, pages visited, and how you use the site.
Cookies: small files stored on your device to help the site work and to understand how visitors use it.
How we use your data
We use your data to:
respond to enquiries or messages
provide information about our services
improve our website and user experience
keep the site secure and prevent misuse
We only process your data where we have a lawful basis, such as your consent, to perform a contract, or our legitimate interests in running and improving the site.
Cookies and analytics
We use essential cookies to make the website function properly. We may also use analytics cookies (for example, to see which pages are popular) to help us improve the site. You can control cookies through your browser settings and, where available, cookie banners on the site.
Sharing your data
We do not sell your personal data. We may share data with trusted service providers who help us run the website or respond to you (such as website hosting, email, or analytics providers). They are only allowed to process your data on our instructions and must keep it secure.
How long we keep your data
We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Enquiry data is typically kept for up to 12 months unless there is an ongoing relationship.
Your rights
Under UK data protection law, you have rights including:
the right to access your data
the right to correct inaccurate data
the right to request deletion of your data
the right to restrict or object to processing
the right to withdraw consent (where we rely on consent)
the right to lodge a complaint with the ICO
To exercise any rights, email us at the address above.
Keeping your data safe
We take reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, so please take care when sending information online.
External links
Our website may contain links to other websites. We are not responsible for their privacy practices. Please check their policies if you visit them.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.